Who this helps: Users evaluating paid plans, support policies, cancellation behavior, and failed generation handling.
Credits
1. Completed reports use report credits.
MindShelf plans include report credits for generating saved reports. The credit model is designed around completed reports, not every failed attempt.
- A saved completed report counts as a report credit.
- A generation that fails before saving should return the reserved credit.
- Evidence-limited completed reports can still count if a report is saved.
Failures
2. Failed generation should be explainable.
The product should tell users why a generation likely failed, whether the credit was returned, and what input would be better.
- Common causes include private accounts, sparse public data, single video links, unsupported URLs, or temporary provider errors.
- Support can inspect a job ID, account email, or report name.
- The report should not ask users to pay again for a failed attempt that saved no report.
Billing
3. PayPal manages recurring subscription approval and cancellation.
MindShelf uses PayPal for subscription approval. Users cancel recurring billing in PayPal, while support reviews billing mistakes, access failures, duplicate charges, or refund requests.
- Cancellation stops future renewals.
- Cash refunds are reviewed through support and processed in PayPal.
- Credit corrections are separate from PayPal money refunds.
FAQ
4. Frequently asked questions
Does a failed generation use a report credit?
A failed generation that saves no report should return the reserved report credit automatically.
Where do I cancel a subscription?
Recurring billing is controlled in PayPal. Open MindShelf Billing and follow the PayPal subscription management link.
Try it with your own input
Turn this question into a source-bounded report.
Start with a free Quick Scan for a public figure or source pack. MindShelf checks whether there is enough public evidence before you decide to use a report credit.