Trials
If a trial is offered, billing terms should be shown before checkout. Users should be able to cancel before the trial converts to a paid subscription.
Clear billing before users pay.
This page sets a practical refund baseline for the pre-launch product. It should be reviewed against the final payment provider setup before public launch.
Subscriptions
Subscriptions are expected to renew monthly unless canceled. Cancellation should stop future renewal, but it does not automatically refund past billing periods.
Deep Report credits
Once a Deep Report generation starts, the credit may be consumed because external model and processing costs have already been incurred.
Billing issues
Refund requests for duplicate charges, failed access, or clear billing mistakes should be reviewed case by case through the support contact path.